Reference

What You Agree To When You Open an Account

These terms set out how your asokaselot account works — what you can do, what we ask of you, and how we handle the relationship between us. Availability depends on local law and is valid only where eligible regions permit access.

Account holder rulesDANA, OVO, GoPay wallet conditionsAccess subject to local lawAccount suspension processHow to contact us on disputes

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Explore the Full Scope of These Terms

asokaselot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on asokaselot, you confirm that you have read and understood these terms and that access is permitted under the laws that apply to you. We ask for accurate account details at registration — name, contact number, and the e-wallet you plan

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to use, whether DANA, OVO, or GoPay. Each wallet is tied to one account only; we do not allow shared credentials across multiple accounts. Funds held in your account wallet are non-transferable to third parties and can only be withdrawn to the verified wallet that was
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used to deposit. If you deposit via OVO, withdrawal routes back through OVO. We apply the same logic to DANA and GoPay transactions. Account activity is monitored to keep our platform consistent for everyone. We reserve the right to suspend or close accounts that breach these
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terms, with any remaining balance returned to the verified wallet after a standard review period. These terms may be updated; we will flag significant changes on your account dashboard before they take effect. Continued use after notice means you accept the revised version. If you have
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any questions about a specific clause, reach out through the support channels listed on this page before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

GET TERMS HELP

Reach Us When These Terms Raise Questions

If a clause is unclear or you want to flag a terms-related concern, our support team handles account and policy queries directly. You can reach us through live chat, email, or our social channel — each route connects to the same Indonesia-based queue so your message lands with the right team. For wallet-specific disputes involving DANA, OVO, or GoPay, include your transaction reference number when you write in so we can pull up the correct record straight away.

Team online

Live Chat

Start a chat from your account dashboard for the fastest response on terms or account questions. Available through your mobile browser without switching apps.

Email Support

Send a detailed query, including your registered wallet type — DANA, OVO, or GoPay — and account ID. We reply to the email address linked to your account.

Social Channel

Reach us via our official social handle for general terms questions. Not suitable for account-specific wallet disputes — use live chat or email for those.

HOW WE HANDLE THIS

Browse How We Protect Your Account and Data

Our approach to account security and data handling is straightforward: we collect only what we need to run your account, verify your wallet, and keep transactions consistent. Players in Bekasi and across Indonesia access the same verification flow — OTP at login, wallet confirmation on first withdrawal. We do not sell account data to third parties and we retain transaction records only as long as required for dispute resolution and our own operational records. You can request a summary of the data we hold by contacting support with your account ID.

Account Verification We verify your identity once at registration and again when you add or change a linked wallet — DANA, OVO, or GoPay — to keep your account secure from unauthorised access.

Data Retention Transaction records are held for the period required to resolve disputes and meet our operational obligations. After that window closes, non-essential data is removed from active systems.

Cookie Use We use session cookies to keep your login active across your mobile browser and desktop. No cross-site tracking cookies are placed without your acceptance via the cookie notice.

Requesting Changes To update registered details or request your data summary, contact support through live chat or email with your account ID. We process standard requests within the review window stated in our policy.

Switch Between Questions You Actually Want Answered

These are the terms questions we hear most often. If something specific isn't covered here, the support team can walk you through the relevant clause directly — just open a chat from your account screen.

Yes. The same account terms apply regardless of which wallet you use. Each method has its own transaction flow, but the account rules — including withdrawal routing back to your deposit wallet — are consistent across DANA, OVO, and GoPay.

No. Our terms allow one account per person and one verified wallet per account. Duplicate accounts are flagged during routine review and may result in the suspension of both accounts pending verification.

Any verified balance is returned to the wallet used for your last deposit — DANA, OVO, or GoPay — after our standard review period. We do not forfeit balances without a stated breach and a completed review process.

We flag material changes on your account dashboard before they take effect. Continuing to use your account after the notice date means you accept the updated version. We do not make retroactive changes without notice.

Contact support via live chat or email with your account ID and a clear request. We will confirm what data we hold, how long it is retained, and the process for correction or deletion within our standard response window.

Access depends on the laws that apply in your location. We only operate where local law permits. It is your responsibility to confirm that using this platform is allowed under the rules that govern your eligible region.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Open an Account

Reach Us When These Terms Raise Questions

Live Chat

Email Support

Social Channel

Browse How We Protect Your Account and Data

Switch Between Questions You Actually Want Answered

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can I hold more than one account on asokaselot?

03 What happens to my wallet balance if my account is suspended?

04 How will I know if these terms are updated?

05 How do I request the data asokaselot holds on my account?

06 Is access to asokaselot available in my region?

Terms & Conditions

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